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Gold Medal Performer Max Bielat

Clearing Hurdles — “When I tell a customer that I’ll have a part tomorrow, I am going to do everything in my power to make sure it happens. I’m always going to make that extra phone call.”

Looking Toward the Next Challenge — “I want to continue growing our parts business. Of course, any parts manager knows that service is the backbone of the company, so you have to keep pushing your guys to take care of those issues.”Max Bielat

A Winning Team — “From the top down at Eastern Lift Truck, we all have confidence in our decision-making. The owners trust us to make decisions without lots of micro-management.”

Going the Extra Mile — “I believe a successful man does what he says and says what he does. It sounds simple at face value, but it’s not. Honesty and integrity are very important to me. When I tell a customer something, I mean it. If customers get disappointed enough, they’re going to look elsewhere.”

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