Intelligrated opened a new state-of-the-art parts fulfillment center for aftermarket support. The new center, located in Cincinnati, OH, provides customers with access to increased parts stock levels, faster order processing and same-day shipping on all in-stock parts. The 81,000-sq.-ft. facility stocks over 14,000 SKUs of genuine OEM replacement and commodity parts for immediate fulfillment to its customers. The Intelligrated parts fulfillment center is strategically located to provide Intelligrated customers with quick turnaround on emergency manufactured spare parts needs.
Customers can place parts orders directly through Intelligrated’s comprehensive web store at www.OnTimeParts.com or contact Intelligrated’s Service & Parts Hotline at 1-877-315-3400. Parts specialists with field experience provide live support Monday through Friday from 8 a.m. to 8 p.m. EST, with emergency and after-hours support from Intelligrated technicians available 24X7X365.
“Intelligrated is dedicated to providing the highest level of lifecycle support to our installed base of equipment,” said Dennis Gates, vice president, customer service and support, Intelligrated. “Intelligrated’s OnTimeParts initiative, which combines the expertise of our parts specialist team, the convenience of online ordering and our new aftermarket fulfillment center, ensures that any maintenance department providing service to their facility’s automated material handling system can find and receive their spare parts quickly and efficiently.”
All Intelligrated parts shipments will originate from the new fulfillment center, located at 4436 Muhlhauser Road, Suite 300, Hamilton, Ohio, 45011.