When it comes to forklifts, what do end-users really prefer? The MHEDA Journal spoke to a handful sample of end-users to get their feedback. Visit The MHEDA Journal Online for more details.
|What type of fuel do you prefer
to use to power your forklifts?
“We do not have a shipping dock so we have to unload trucks outside. We can use propane inside and outside.”
– Gary Cushman, Director of Manufacturing
– Ross Devilbiss, Sales Engineer
“In a closed warehouse environment, the electrics are less costly and don’t smell.”
– Wesley Wallace
– Jim Howe, Purchasing/Warehouse
“I buy battery-powered trucks because they seem to have fewer upkeep issues.”
– Scott Ginter, Manager of Maintenance
On a scale of 1-10, how happy are you with the performance of your forklifts?
|“I like durability. Some of the newer model trucks have design changes in the transmission that I’m not too keen on.”
|“So far, our gas-powered forklift hasn’t given us any trouble in the three years I’ve been here.”
– Eric Peller, Purchasing Manager
“I’ve used many types of lift trucks in my life, and I prefer standup electric trucks the best.”
– David Ford, Inventory Manager, Segue Manufacturing
“Our company is really good about getting us the equipment we need. We have a number of different brands with different attachments, and I’m equally satisfied with all of them.”
– Melanie Riggleman, Manufacturing Manager for Engineered Systems
Do you make your purchasing decision based on price or service?
|“We look at price on the sale of the component more; the service aspect seems to be very negotiable.”
– Mark Robidou, Manufacturing
“We look at both and choose the brand that will provide the best output for the application.”
– Steve Schmitt, Director of
“Price, by which I mean the total cost of ownership. If the price is cheap, but the service is bad, then it’s really not such a good deal.”
– Anonymous Director of Procurement
Do you prefer to buy from a distributor or a manufacturer?
“We’re so small that I’m not sure the manufacturer would be interested in selling direct to us.”
– Deb Wellman, Branch Manager
The Boulder Company
“The dealer we bought our trucks from should do better at coming in and seeing our operation. They should tell me what I should be using rather than letting me tell them what I want.”
– Donald Wine, Southern Regional
Manufacturing Manager, Android Industries
– Mike Coronado, Director of Distribution
The Container Store