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What The End-User Is Looking For

Who is Bargreen Ellingson?

Bargreen Ellingson is one of the largest restaurant supply, design and fabrication companies in the United States. Covering the American Northwest, Hawaii and Canada, Bargreen Ellingson serves the gamut of restaurant facilities: fast food, four star, supermarkets and everything in between. To serve such a variety of customers, Bobby McGivern, warehouse manager at Bargreen Ellingson’s Fife, Washington, distribution center, depends on a MHEDA distributor to provide him with top-of-the-line material handling equipment that keeps the operation moving at peak efficiency.

How distributors can have a positive impact on their customer’s businesses, and five expectations that the end-user has for the partnership

Demonstration of Product — We run two shifts in our distribution center and use electric forklifts. We’ve seen our later shifts suffer because the batteries are dying or dead. Our distributor came in and demonstrated new battery chargers. We are testing a quick-charge system and a regular charge system on our forklifts and comparing the readings. We’re getting the statistics on those systems before making a buying decision.

Personal Relationships — We changed distributors about ten years ago. We were using a different distributor and had a technician with whom we developed a great relationship. He got to know our equipment, our operation and everything that our company had been through. When he decided to take a job with a different distributor, we moved with him. It was a no-brainer. I trust him and I didn’t want to have a new mechanic take over who didn’t understand our needs.

Quick Response — Our material handling distributor understands that if a piece of equipment is down or in need of repair, it will hurt our operation. We have a 24-hour shipping promise, so we need to be firing on all cylinders at all times. Whenever I call, a technician is here within an hour. If our regular technician is out of the area that day, he always makes sure that somebody else is here to help. We’ve never had them say, “Can I get back to you in a day or two?”

Bargreeen Ellingson

Trustworthiness — I depend on our distributor to do what is best for our company. They aren’t trying to make the biggest commission or pushing what they want. They understand that it has to be the right application for what we’re doing. Their recommendations are never overboard and they are always looking out for our best interests.

Constant Contact — Almost everything that comes through our distribution center is palletized. We use a variety of forklifts and pallet jacks to load and unload our delivery trucks. The distributor salesperson comes through whenever there is a new product that can benefit our operation. They know what we need and stay in touch. Even when they aren’t selling anything, they stay in contact with us and keep in tune with our wants and needs.

Material Handling Equipment Distributors Association