Title: Sales Engineer
Location: Kansas City, MO
Years on Job: 1.5
One of the things that I love about this job is that the only way to improve is by doing. I played sports all the way through high school and college and my last job prior to starting with EnerSys was actually as a Quarterbacks Coach and Recruiter for Lindenwood University. Much like playing Quarterback, the only way to improve is by putting the practice time in and there really is no substitute for game reps. Being a Sales Engineer is similar. It’s not one of those things that you can read a book and it will teach you how to do it. You’re going to see something different in every warehouse and every facility that you go into. You have to put yourselves into uncomfortable situations and then learn from them.
One of the things that I’ve learned about myself in this job as that I need to have patience. With sports, a lot of times, you can make an adjustment and see immediate results from it. In this industry, I’ve yet to experience instant gratification. The effort I put in today is probably not going to bear fruit tomorrow. You just have to practice and trust that eventually the adjustments and time you put in will pay dividends.
Communication really is everything. That’s universal, whether it’s material handling sales, coaching, recruiting or anything else. The number one cause of any issues that you see come about is a lack of communication or miscommunication. It’s something that I really try to emphasize in my day-to-day job is to keep all lines of communication open at all times. I love that my clients have my cell phone number and can reach me in the morning, evening, nights or weekends. I want to be the person they call that can solve their issues.
One of the areas that my sports background has really paid benefits in this job is the competitive spirit that it instilled in me. In this position, there’s nobody holding your hand or calling you in the morning to make sure you’re up and ready for work. You could have the opportunity to sleep in every day if you wanted. Or you can get up and compete. You have to genuinely enjoy what you’re doing and be self-motivated enough to want to be the best every day.
As I learn the ins and outs of this position I’ve had to strike the delicate balance of learning our product but also understanding the needs and industries of our clients. You have to know what you’re talking about, but you don’t want to bog them down with information. They just want a resolution. So being able to listen to what they need and have the expertise to propose a solution that fits that need has been important.