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Leading Change: The New Management Imperative

By Debra Zabloudil, FACHE, CAE “If you don’t like change, you’re going to like irrelevance even less” said General Eric Shinseki. General Shinseki’s words remind us that change is no longer an option. It is a necessary part of today’s fast-paced environment. The speed of change impacts our work each and every day. Sometimes the thought of change feels overwhelming; ...

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A Dozen Rules for World Class Customer Service

By Christine Corelli There are no secret handshakes; no passwords; and no dues into the club of what I call World Class Dealer Service. Nor are there guarantees, but the odds of success as a material handling distributor improve among the dealers who not only acknowledge but embrace and practice these fundamental principles – which I offer more as reminders ...

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Ask Your MHEDA Board: Emerging Leaders

“How do you identify emerging leaders within your own company and how do you encourage them to learn and grow?” ASKED BY MHEDA Doug Carson, VP Marketing / Sales, Fallsway Equipment Company, Akron, OH We identify emerging leaders primarily by recognizing key traits we find valuable in personnel with upward mobility or management/leadership in their future. Some of these traits ...

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3 Traits All Effective Leaders Possess

By Matt Mayberry Titles don’t define leadership. A certain title may have others calling you their boss or you may be referred as one of the leaders of the organization on the company’s website, but true leadership is much more than just a title. True leadership involves the execution of a grand vision, where leaders enroll  others to get passionate about seeing ...

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Confident Communications

By Amy Kinnaird You may not like it, but we’re always being judged. Consciously or unconsciously everyone judges. It may be how you look or what you say or how you say it. We communicate with our words and our body and our voice. And since you communicate all day, every day, you’re making an impression on the people around ...

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Launching The Certified Forklift Technician Program

MHEDA and the Manufacturing Skills Standards Council (MSSC) partnered to launch the Certified Forklift Technician (CFT) designation in 2017 as an effort to combat the “skills gap” shortage in the material handling industry. The CFT was created to raise performance of forklift technicians, assist individuals in finding higher paying jobs and help employers ensure their workforce is skilled and robust. ...

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Why Culture?

By Bill Kaiser Today, more than ever before, culture has become the “hot topic” in business. You can hardly open a business journal or magazine without finding some article about the importance of organizational culture. The first 2018 issue of Harvard Business Review features culture as the lead topic. Deloitte’s annual Global Human Capital Trend Report consistently ranks culture among ...

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When Processes Are No Longer Optional

By Amy Kinnaird It’s Monday morning and you have everything all lined up for the week. Ah! What a good feeling. You sit down at your desk at 7:45am with your second cup of coffee…and by 9am, everything you had planned to do has changed. The phone is ringing off the hook and your email has blown up. You’ve gone ...

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9 Questions for Leaders

By Amyk Hutchens People often say they just need the better answer to move ahead of their competitors in business. We believe you need the better question. Why? The brain triggers on questions, and when you ask your brain a really great question, only then do you get the really great answer. There are 9 questions that leaders should ask ...

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Do Unto Others As They Want To Be Done Unto

By Linda Larsen, CSP, CPAE Most writers would tell you that the hardest part of writing is actually getting started, and I am no exception. When I have a deadline and absolutely have to write an article, it’s astonishing to me how many chores I can think of that absolutely, positively HAVE to be done right then. And since my ...

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