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Management

Planning Is Bringing The Future Into The Present

By Liz Richards, MHEDA Executive Vice President “Planning is bringing the future into the present so you can do something about it now.” – Alan Lakein Alan Lakein, an author on personal time management, is credited for that quote, and to me it embodies the essence of why strategic business planning is so critical. Your MHEDA Board of Directors has ...

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Training and Engaging Technical Talent

Four distributors discuss how they onboard technical talent By Steve Guglielmo When an employee joins a company, it can take a while before he or she is completely comfortable. Not only do new employees have to learn their responsibilities in their new position, but they also must learn the nuts and bolts of the company. What is its culture? What ...

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The Off-Season

By Walter Bond How many people do you know who are glued to ESPN every day, watching the same highlights over and over again? The industry of professional sports is a multi-billion dollar industry that has been embraced worldwide. Tiger Woods, Serena Williams, Andre Agassi, Wayne Gretzky and others have become household names, even to non-sports buffs. Sometimes they are ...

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Creating the Perfect Customer Service Experience

Distributors are at various stages of automating their service operations and using technology accelerators to enhance internal processes and automate communications to the customer and within their organizations. At the 2012 Annual Convention three MHEDA members, John Maybury, President of Maybury Material Handling, Jerry Weidmann, President of Wisconsin Lift Truck and Al Boston, CEO of AK Material Handling Systems, will ...

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