Home >> Management (page 4)

Management

Creating the Perfect Customer Service Experience

Distributors are at various stages of automating their service operations and using technology accelerators to enhance internal processes and automate communications to the customer and within their organizations. At the 2012 Annual Convention three MHEDA members, John Maybury, President of Maybury Material Handling, Jerry Weidmann, President of Wisconsin Lift Truck and Al Boston, CEO of AK Material Handling Systems, will ...

Read More »

Making Five Become One

When merging companies together, communication is key. It has been said that there is no such thing as too much communication. In today’s ever-challenging business and economic environment, this statement has never been more valid. Case in point, in October 2008, a strategic decision was made to merge five material handling operating companies in the United States into one under ...

Read More »

Making An Acquisition

The story of one material handling equipment distributor’s decision to form a new forklift distribution company. By Duncan Murphy.

Read More »