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Tag Archives: Al Boston

Creating the Perfect Customer Service Experience

Distributors are at various stages of automating their service operations and using technology accelerators to enhance internal processes and automate communications to the customer and within their organizations. At the 2012 Annual Convention three MHEDA members, John Maybury, President of Maybury Material Handling, Jerry Weidmann, President of Wisconsin Lift Truck and Al Boston, CEO of AK Material Handling Systems, will ...

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Conveying Value Proposition

Question: “At one time, distributors had control over product information, access and price. The Internet and other communication mediums have disrupted this structure such that end users now control much of that. In light of that environment, what tools and methods have you found successful in conveying and maintaining the value proposition that your company brings to the market-place and ...

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