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Tag Archives: customer service

Why the Customer Experience Matters

By Steve Guglielmo One thing that sets MHEDA members apart is their unyielding devotion to serving the customer. When I first started working at The MHEDA Journal, the industry, indeed the whole country, was in the throes of a terrible recession. And the very first article that I ever worked on was the 2011 Distributor Forecast. As the editorial staff ...

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Creating the Perfect Customer Service Experience

Distributors are at various stages of automating their service operations and using technology accelerators to enhance internal processes and automate communications to the customer and within their organizations. At the 2012 Annual Convention three MHEDA members, John Maybury, President of Maybury Material Handling, Jerry Weidmann, President of Wisconsin Lift Truck and Al Boston, CEO of AK Material Handling Systems, will ...

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