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Tag Archives: Herb Greenberg

The Traits of Great Salespeople

By Herb Greenberg, Ph. D, Founder & CEO of Caliper In today’s competitive economy with ultra-low employment levels, it’s becoming increasingly difficult to recruit — as well as retain — top salespeople. But there are ways to hire smart and hire right — the first time, for those of us actively looking to bring on salespeople. Hiring smart means saving ...

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Successful CSR Traits

As organizations strive to improve quality during these difficult times, customer service has taken on increasing significance. Hiring the most appropriate customer service representatives (CSRs) has become an extremely important decision. One of the first things you should ask yourself when moving employees into customer service positions is, “Do they have the personality qualities needed to want to please clients ...

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