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Tag Archives: MHEDA Board

MHEDA’s 2016 Board of Directors and Manufacturers Board of Advisors (MBOA)

This year’s MHEDA Convention theme is “Passion With Purpose.” The 2016 Convention will be held in National Harbor, Maryland, just a stone’s throw from our nation’s capital. With that in mind, we asked MHEDA’s Board of Directors and MBOA members what they are passionate about in material handling. We also asked them who is on their “material handling Mount Rushmore.” ...

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MHEDA’s 2015 Board of Directors and Manufacturers Board of Advisors (MBOA)

This year’s MHEDA Convention theme is “Culture That Rocks” and throughout the four issues of the magazine this year we will be placing an emphasis on how you can get your business rocking and rolling. We asked MHEDA’s Board of Directors and MBOA members about what makes a material handling rock star, what rock star qualities their employees have and ...

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MHEDA’s 2014 Board of Directors and Manufacturers Board of Advisors (MBOA)

2014 is a banner year for MHEDA as the association is celebrating its 60th anniversary! In these pages, you can read about how the industry has changed and evolved in the past 60 years. We asked MHEDA’s Board of Directors and MBOA members to picture themselves in the material handling business 60 years ago. What would they have most liked ...

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Customer Relationship Management

Is your company recognizing the need for and/or implementing intranet or CRM (customer relationship management) at your dealerships? Have you been able to establish a successful infrastructure for effective CRM?                               — Jim MacGregor, Vice President of Operations, Toyota Forklifts of Atlanta (Scottdale, GA) Chuck Frank: We have implemented Microsoft’s CRM 3.0; prior to Microsoft we used ACT. We have spent ...

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Credit and Bad Debt

If a customer files for bankruptcy and you are left with a large bad debt amount, do you continue to do business with them? How can you determine the creditworthiness of a customer?                                    — Kelly Gunn, Human Resources Manager, Garrison Service Company (Nashville, TN) Jerry Weidmann: In a Chapter 11 reorganization, a company is able to reduce its debt and ...

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