Strategies for Handling Irate Callers October 15, 2007 The Telephone Doctor gives material handling professionals strategies for handling irate callers. By Nancy Friedman. Read More »
The Six Cardinal Rules Of Customer Service January 15, 2007 Nancy Friedman, the Telephone Doctor, gives material handling professionals her six rules for customer service. By Nancy Friedman Read More »
Don’t Forget The Customer Service Reps October 15, 2003 The Telephone Doctor gives material handling professionals her tips for customer service recovery. By Nancy Friedman. Read More »