Strategies for Handling Irate Callers

October 15, 2007

The Telephone Doctor gives material handling professionals strategies for handling irate callers. By Nancy Friedman.

The Six Cardinal Rules Of Customer Service

January 15, 2007

Nancy Friedman, the Telephone Doctor, gives material handling professionals her six rules for customer service. By Nancy Friedman

October 15, 2003

The Telephone Doctor gives material handling professionals her tips for customer service recovery. By Nancy Friedman.