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Tag Archives: service department

Expanding Service Department Metrics

By Matthew Hicks In our work with dealers in multiple industries we see the same anxiety regarding the management, development and execution of the service department. Especially in periods of service market growth, the anxiety is heightened because of the diverse forces that play on service performance. These forces range from recruiting, selecting, onboarding and training cycles, to billing, expense ...

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Selling Excellent Service

Selling service is critical to maintaining sales and ensuring long-term sales success in the material handling marketplace. By Don Chance.

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